NationalityJordanianExperience5 yearsNotice period30 days
Professional summary
Warm, composed guest relations professional with five years in luxury hotels. Known for turning complaints into loyal regulars and for calm leadership during peak season.
Experience
Professional experience: 5 years.
Guest Relations Executive, Palm Resort, Dubai (2022–present)
Welcomed VIP guests, resolved escalations and lifted review scores from 4.5 to 4.8.
Front Desk Agent, City Hotel, Amman (2019–2022)
Handled 150+ daily check-ins and trained six new agents.
Skills
Education
BA Hospitality Management, University of Jordan (2019)
Languages
Certifications
Dubai Tourism Service Excellence (2023)
First Aid at Work (2024)
Preferred roles: Guest Relations Manager, Front Office Supervisor