Centralization starts with an accurate import plan. TrueMatchHR’s basic import creates private contact records; it does not automatically turn every legacy CV into a complete, published candidate profile.
The basic import accepts name, email, professional title, phone, city, country and permission evidence. Check spelling, current contact details and the country/city distinction before uploading. Keep your original export until you have checked the accepted records.
Only upload records you are authorized to use for recruitment. Add meaningful evidence, such as the source, permission date and evidence reference. A file containing email addresses is not itself permission.
An email already associated with a platform account is referred for administrator community-assignment review; it is not automatically attached to your organization. A duplicate private import in the same organization is not recreated. Neither path grants new contact rights to an existing account.
A newly imported record stays private to the importing organization under the access rules. An optional claim invitation lets the candidate verify the invitation and complete their own profile. Candidate publication and consent remain separate from the initial import.
The basic contact import does not migrate attached resumes, pictures, skills, career history or all custom fields from another ATS. Inventory those files and fields first, then contact the platform team about a controlled migration plan. Do not assume that a completed contact import means attachments were moved.
Review a small permitted batch, verify the data and duplicate outcomes, then continue. Keep a record of your import source and evidence. Contact support when an existing platform profile needs a community correction.
For account or workflow questions, contact contact@truematchhr.com.
Understand supported import fields, permission evidence, duplicate handling, private records and candidate claims before moving your agency database to TrueMatchHR.
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